Privacy Policy

At Desi Dhaaga, accessible at www.desidhaaga.in, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, share, and protect your personal information when you visit our website or interact with us.

By using our website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our site.

1. Information We Collect

When you visit or interact with Desi Dhaaga, we may collect the following types of information:

a. Personal Information:
Provided voluntarily by you when placing an order, creating an account, subscribing to our newsletter, or contacting us. This may include:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment information (processed securely via third-party gateways)

b. Non-Personal Information:
Collected automatically through cookies and analytics tools when you browse our site, including:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited and time spent
  • Referring URL

2. How We Use Your Information

Your information is used to:

  • Process and fulfill your orders
  • Improve our website, products, and services
  • Respond to your queries and support requests
  • Send transactional and promotional communications
  • Prevent fraudulent transactions and ensure secure shopping
  • Comply with legal and regulatory requirements

We may also use aggregated, non-personal data for internal analysis and marketing research.

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:

  • With third-party service providers: For logistics, payment processing (e.g., Razorpay), marketing, or customer support functions.
  • With law enforcement or regulatory bodies, if required by law or to protect our rights.
  • In case of a business transfer, such as a merger or acquisition, where customer data may be transferred to the new owner.

All third parties we work with are bound by confidentiality and data protection agreements.

4. Cookies and Tracking Technologies

We use cookies and similar tools to enhance your browsing experience, understand user behavior, and improve our services. You may choose to disable cookies through your browser settings, but this may affect website functionality.

5. Data Security

We use industry-standard security practices to protect your data, including:

  • SSL encryption for secure data transmission
  • Secure payment gateways (we do not store card or CVV details)
  • Role-based access controls and firewalls

Despite our best efforts, no digital transmission or storage method is 100% secure. Please take precautions while sharing personal information online.

6. Your Rights

You have the right to:

  • Access and review your personal data
  • Update or correct your account information
  • Request deletion of your personal information (subject to legal and business requirements)
  • Opt out of promotional emails by using the unsubscribe link in the emails

To exercise these rights, please email us at contact@desidhaaga.in.

7. Third-Party Links

Our website may contain links to third-party websites. Desi Dhaaga is not responsible for the privacy practices or content of such external sites. We encourage you to read their privacy policies separately.

8. Policy Updates

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with the updated effective date. Continued use of the site after any change implies acceptance of the revised policy.

9. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:

Desi Dhaaga
📧 Email: contact@desidhaaga.in
🌐 Website: www.desidhaaga.in

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